A clear formula makes innovation easier

Align from the top

  • Bring executives and
    stakeholders on board
  • Create a clear purpose
    and innovation strategy
  • Align company culture
  • Align digital capabilities

Build the solution

  • Build business-led
    momentum for change
  • Build repeatable design
    methodology
  • Create the design
  • Conduct user-led
    testing
  • Agree on the solution

Commit to the future

  • Share commitment to
    progress opportunities
    over ideas
  • Confirm performance
    criteria
  • Engage and
    communicate widely
    and often
  • Establish feedback
    loops
<br />
A clear formula makes innovation easier

How we work

Move through complexity
to solve difficult problems.

HCI will help your organisation to:

Make more room for innovation

Make more room
for innovation

Implement solutions<br />
to meet the needs of<br />
your organisation and<br />
the industry

Implement solutions
to meet the needs of
your organisation and
the industry

Validate ideas and test<br />
critical assumptions

Validate ideas and test
critical assumptions

Build internal capability<br />
to test, learn and iterate

Build internal capability
to test, learn and iterate

Track and measure outcomes

Track and measure
outcomes

Make more room for innovation

Repeat and scale
successful initiatives

HCI’s proven process

We follow a clear formula to validate and execute ideas while tailoring services and outcomes to meet your needs.

HCI's proven process - Vision
  • Generate and
    explore concepts
  • Collaborate and
    work with users,
    customers and
    providers
  • Showcase to
    stakeholders
  • Facilitate seed
    funding

1 – 2 months

HCI's proven process - Definition
  • Define insights
    and user journeys
  • Collaborative,
    sprint-based
    design
  • Develop
    prototypes
  • Plan and
    dimension the size of the change

1 – 2 months

HCI's proven process - Testing
  • Validate critical
    assumptions
  • Test with
    customers, users,
    and providers
  • Create feedback
    loops and
    performance
    measures

– 3 months

HCI's proven process - Review
  • Review results
  • Review the
    business model
  • Assess the design
    for:
  • – Desirability
    – Feasibility
    – Viability

– 1 month

HCI's proven process - Delivery
  • Build the
    delivery team
  • Determine
    stop/change/
    continue markers
    and measures
  • Project plan and
    start to scale

(time is indicative depending on the organisation’s objectives and progress)